READY TO WEAR AND MADE TO MEASURE

REFUND / EXCHANGE POLICY

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A large selection of our items are made-to-order.

on these items we do not offer a refund/exchange option.

However, our main aim is to create a piece that you are totally happy with.

It is essential that when measuring yourself or selecting a fabric/cut/shape/ item that you are totally satisfied with your own choice.

We LOOK FORWARD to give assistance and guidance during the DESIGN  process to help you make your selection.

However, we cannot be held accountable if you select the wrong size/measured incorrectly, are not happy with the colour or selected cut of your item. 

We are totally committed to DESIGNING AND TAILORING high-quality PIECES and hope that you never find yourself in this position.

WE TAKE PRIDE IN QUALITY WORKMANSHIP AND WE WILL WORK WITH YOU UNTIL WE FIND A SOLUTION.

For all other stock items, please contact us if you would like to return the item(s). Once the issues have been resolved, please return the item within 14 days of arrival, unused and in the original undamaged packaging for a full refund excluding any postage paid for the initial delivery to you.

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Please contact us via office@stardustjones.com if you have any other queries.

 

Thanks,

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